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Curvaceously Yours Lingerie Returns Policy
Returns are processed within 7 Business days from date of receipt.
Our mission here at Curvaceously Yours Lingerie is for you to look and feel fabulous in your chosen Lingerie so, if for any reason you do not, you need to let us know. We try extremely hard to give you as good a representation as possible of all our products however in the unlikely event that your lingerie does not meet your expectations you may return your item/s to us, within 14 Calendar Days of receipt Australian customers, 25 days international customers, for an exchange, Credit or a refund subject to our returns policy below.
All Lingerie must be returned in its original packaging with all tags and labels still attached. If tags / labels have been removed or if goods are returned without their outer boxes if applicable ( this does not include gift boxes ) no refund or exchange will be offered and the goods will be returned to you at your cost.
That may have been supplied along with another lingerie item e.g corsets or bustiers must be returned to us ‘unopened’. Hosiery that has been opened and then returned to us will be returned back to you and you will be charged for the hosiery that came with your product.
Please contact us for a returns number ‘BEFORE’ you return any item/s. You can email us at firstname.lastname@example.org or call us on 03 98790231
Lingerie, Hosiery & Accessory Exceptions
Due to the intimate nature of the products that we sell we do not offer exchanges or refunds on Panties (individual purchases). Hosiery including Wet Look styles, Bandelettes and bodystockings. Nipple Tassels, Pasties, Accessories including but not limited to blindfolds, wrist cuffs etc
Bedroom Play Accessories, Massage Oils, Cosmetics, Body Products, Games
Please choose carefully. Due to the intimate nature of these products, once your purchase is dispatched, we do not offer refunds or exchanges on Accessories including all bedroom play sets, not cosmetics, room refreshers, candles, body lotions & body products, games & novelties.
The following terms and conditions apply to our Lingerie Exchange & Refund policy:
The lingerie is returned in its original condition, within 14 Calendar days of receipt Australian customers, 25 days international customers.
Lingerie must be returned in its original packaging with all tags and labels still attached. If tags / labels have been removed or if goods are returned without their outer boxes if applicable ( this does not include gift boxes ) no refund or exchange will be offered and the goods will be returned to you at your cost.
- The lingerie must be returned unworn, except to try on for size. Please respect health and safety regulations by trying on your lingerie over your own underwear. If we are led to believe that the lingerie has been worn no refund or exchange will be offered and the item/items will be returned to you at your cost.
The lingerie must not be damaged or soiled in any way. This includes but is not limited to makeup, fake tan and moisturisers.
The lingerie must be free from the smell of cigarette smoke, perfume and deodorant.
The lingerie must not be not be washed or altered by you in any way
The lingerie receipt must be enclosed with the returned product. Refunds & Exchanges will be not made without valid proof of purchase.
Due to the intimate nature of the products that we sell unfortunately exchanges or refunds on panties (individual purchases), nipple tassels, pasties or all stockings / hosiery is not possible.The following terms and conditions apply to our Lingerie Exchange and Refund policy:
UNDER NO CIRCUMSTANCES WILL A REFUND, CREDIT or EXCHANGE BE OFFERED IF PRODUCTS ARE RETURNED TO US INCOMPLETE. ALL PRODUCTS MUST BE RETURNED COMPLETE, INCLUDING ALL G-STRING, PANTIES, ACCESSORIES, SASHES, BELTS OR ANY OTHER ITEM/S (INCLUDING IF APPLICABLE, ALL FREE PRODUCTS ) THAT WERE PROVIDED WITH THE PRODUCT.
Please take care when unpacking & repacking your lingerie. All lingerie must be returned in a secure mailbag or box. Refunds will not be given if lingerie is received damaged due inadequate or insufficient packaging. Curvaceously yours cannot be held responsible for lingerie that is lost in transit. For this reason we would advice you to use a Postal Tracking, Insurance or Signature on Delivery service when returning your lingerie to us. No Exchanges or Refunds will be made if the lingerie does not reach us. The customer is responsible for all re-postage costs.
Please check with your local Post Office regarding the most cost effective way to return your Lingerie as ( where applicable) only standard postage costs will be refunded. Express Postage is not always necessary and can be expensive so please take advice from your local Post Office. Under no circumstances do we pay / refund costs that may have been incurred through the use of couriers. Please use Australia Post to return your items to us. No exchange or refund will be made if good are not received by us.
Once your item is received back at Curvaceously Yours and we are satisfied that the returns criteria has been met we will dispatch your replacement item within 7 working days subject to availability. All exchanges are sent by standard post. If your requested exchange item is out of stock we will contact you with an expected delivery date.
Will be given using the original form of payment. Refunds can only be given to the credit/debit card used to make the original payment. Refunds cannot be made to third parties. Authorised refunds will be issued within 7 working days of us receiving your lingerie.
Please be aware that original delivery charge & gift box purchase, if applicable, for all dispatched orders is non-refundable.
Gift Cards are non refundable.
Please do not hesitate to contact us should you have any further questions regarding your lingerie returns.
Accessories, Massage Oils, Cosmetics, Body Products, Games
Please choose carefully. Due to the intimate nature of these products, once your purchase is dispatched, we do not offer refunds or exchanges on Accessories including cosmetics, room refreshers, candles, body lotions & body products, games & novelties.